Marketing Playbook Community Blog

This is the Vendor & Resource blog companion and interactive community site for The Marketing-Playbook—a Marketing manual and resource guide for savvy Sales People (and enlightened Marketers) who want their Marketing efforts to pay off for their Sales team.

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It’s super easy to jump in on the discussion, share a success story, ask a question or to tell others about your experiences with my Marketing Playbook and the vendors. Just click on the add_comment_snip-lg.gif link underneath every blog entry. 

 

-Details & In-depth Reviews

Where B2B Food-Chain Begins

This is a follow-up to a previous blog entry related to »Play K-06

In Monday’s Wall Street Journal it was Carly Fiorina vs. Robert Nardelli—Two powerful executives people love to hate:

The higher the executive, the more likely he gets recruited to new jobs by someone he has already worked for or with.

That was the case for Robert Nardelli, who was named Chrysler’s new CEO…Mr. Nardelli spent most of his career at General Electric [and] is still in touch with his GE network. Numerous former GE executives are advisers or employees at Cerberus, the private-equity firm that owns Chrysler. Their presence there helped Nardelli land the corner office at Chrysler. These former colleagues are comfortable with Mr. Nardelli’s hands-on, lean-and-mean management style and remain his friends.*


That’s the power of a strong, active network. Nardelli didn’t start working on his network when he needed it —rather— he was building it when he didn’t need it.

Carly’s Mistake
Carly’s story is what happens when you don’t have a network.

Carly Fiorina, former CEO of Hewlett-Packard, [hasn’t] gotten a second chance in the corner office — partly because [she doesn’t have] a powerful network of former colleagues.

Beyond job search - Sales Leads & Referrals from your network
In my 5-day LumpyMarketing Course (www.lumpymarketing.com) I tell you about one of the most important formulas in B2B Sales and Marketing:

$ = I x R

Translation: Sales Success is broadly based on two things:

  1. Your sphere of Influence and
  2. Your number of Relationships

The tool I use for growing my network is LinkedIn.

LinkedIn is one of the most important networking tools available for B2B Marketing and Sales people. In Marketing Play K-06 I show you how to harness the power of LinkedIn for your own company.

In case you haven’t tried LinkedIn, here’s what you’re missing:

  1. Unlike a traditional card file, which is contains business cards of people you know, LinkedIn reports how many people have YOU in THEIR Rolodex
  2. Your network always has your current contact information (assuming you’re being a ‘good boy/good girl’ and keeping it up-to-date!)
  3. LinkedIn makes it easy to get (and give) recommendations
  4. There’s no charge for a basic LinkedIn membership
  5. No worries about formatting your LinkedIn profile, LinkedIn does it for you

But the very best benefit of LinkedIn is how much it lessens the burden on people in your network to refer business to you. It’s as stupid-proof as it can be.

If you haven’t done so, you owe it to your top-line to give LinkedIn a try. It requires little technical skill and a smidgen of time in the beginning to set it up.

View John Fox's profile on LinkedIn

The B2B food-chain starts with Who Knows You.

Join the “club” now and start getting recommendations posted on your profile like I have (www.linkedin.com/in/johnfox).

*Hymowitz, Carol. “Recent News Events.” The Wall Street Journal 27 Aug. 2007. 27 Aug. 2007 <http://online.wsj.com/article/SB118816604822709168.html>

Yellow Tape Wrapped Around Your Office Building

As I described in Play R-03: Focussed Copywriting and R-11: Dimensional Direct Mail, the Yellow Tape campaign we developed was highly successful. Why? Because we linked the message to human emotion. And in this case, the human emotion of loss.

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By focusing on “Loss” instead of “Gain,” we were able to conjure up all sorts of thoughts in the customer’s mind. All of which contributed to getting the reader or recipient to take action.

Here’s the ad, as it ran in several publications such as CIO, as a 2-page spread in 2000. We also sized it down into a one-page version.

Pay particular attention to the caption, too. People read the fine print, and in this case, it seals the deal because we further connect the message to the Recipient’s top-line (revenue) when we refer to its customers: “We may not be able to save your corporate headquarters, but with Double-Take, your customers won’t know it’s gone.”  

Business Card Printing Travail

Just because a printer is able to take orders online doesn’t make them a good printer. And conversely, adding order capability to a printer’s website doesn’t mean they know how to conduct business online. I’ve tried (and often promoted) popular printers like OvernightPrints.com and VistaPrint, but always with a bit of (okay, large bit of) hesitation.

When I wrote the original print edition of my book (circa 2005), I couldn’t make a recommendation for an online printer. At that time, online tools were still in development and I didn’t have enough personal experience to make a recommendation. But then, late in 2005, I tried OvernightPrints.com. I got good results and wrote about my experience in one of my newsletters. I had several conversations with OvernightPrints’ staff and had generally positive results, even though the president, Brett Heap, still won’t take my call.

Then one of my designer buddies, Bill Paetzold of Paetzold Sedlacek Design gave OvernightPrints a try (at my request). What a complete disaster. A box of business cards cut into non-standard shapes. Wide color variances between card 1 and card 500. Rounded corders that were more like hack-cuts. Ugh! Taking responsibility for this, I phoned Chad Langer at Overnight Prints and mailed some of the cards to him. No response. That was Nov 17, 2006. Still waiting. I believe Overnight Prints does good work and they certainly have their advocates, so this print job may not be all that representative, but I do know they are really struggling with customer service. Message on these guys: Use them to save money only if you have time for a redo.

That brings me to VistaPrint. What an exciting, fast-growing company. They’ve taken the small business world by a storm. I had a friend use them to launch her business on the cheap, using their “free business card” offer. She still had to pay shipping and wait about 3 weeks to get her free cards, but they looked okay when she got them. And she knew VistaPrint puts their ad on the back of the card, so again no surprises.

I decided to put VistaPrint to the test. I ordered 250, uploaded my design and paid for 7-day delivery. Since I wanted double-sided printing on 100lb paper and I was using my own design, even with a coupon, my total charge was $60.60. For comparison, my 500 card order at PrintingforLess.com, was $108.45. So, card-for-card, VistaPrint really wasn’t more economical (contrary to popular belief).

When my VistaPrint order arrived I was completely underwhelmed. The print quality was surprising really poor and their die cutters must have been really dull because the edges appeared worn. You will also note the back of my card has a deep red color, for which traditional printers make two passes at it so the ink is absorbed deep into the paper fibers. If printers don’t do this, colors appear washed out. And that was indeed the case with VistaPrint. But that wasn’t the biggest problem. VistaPrint cards are actually sub-stardard size. Standard U.S. business cards are exactly 2.0 inches x 3.5 inches. As you can see in the image below, the VistaPrint cards are midget-size. [In fact, you will also note OvernightPrints are less than perfect in size, as well.]

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Minor nit? Well, some people think it is. The problem with VistaPrint’s midget cards is what happens to your card after you give it to your prospect or customer. For all those people, like me, who file them into a business card holder, the VistaPrint cards sink below all the other cards. They’re almost invisible in a business card holder. For a sales person, giving up that edge isn’t worth it. So let me add it all up here: Poor quality printing, midget card-size, pricing no different than printers like PrintingforLess, who appreciate quality…I’m not seeing an advantage here, which is why I cannot recommend them to you.