Help/FAQs > E-mail issues > I’ve received multiples of emails from Marketing-Playbook. How do stop them?

Our systems are designed to send a single e-mail for every product you are signed-up to receive. If you are seeing multiples of the same e-mail, this could be caused by a malfunction on your company’s (or ISP’s) e-mailserver. Check first with your IT/Technical Support group to see if they can reconcile the situation. It is also important to realize that just because an e-mail has a Marketing-Playbook.com.com “from address” it doesn’t mean it was actually sent to you by Marketing-Playbook.com. Many e-mail marketing groups participate in what is referred to as “spoofing”, where a random e-mail address is chosen as their “from address”. It is also possible that the e-mail is a virus sent by an infected machine. Viruses will also spoof the “from” address using variations from the infected machine’s address book. Check with your IT/Technical Support group if you are concerned about a virus, or SPAM. Also note: If you have set up multiple online accounts with Marketing-Playbook.com, make sure you are not signed up to receive the same e-mail newsletters to each account.